Job DescriptionCompany: Hex Wireless Private Limited
NPosition: Asst VP – Product Support & Delivery.
NLocation: Vadodara, Gujarat
NEmployment Type: Full time
NExperience: 5–7 Years
NSalary: ₹11–13 LPA, based on experience and qualifications
NRole Summary
nHex Wireless is looking for a results-driven Assistant Vice President – Product Support & Delivery to lead the overall product support, customer deployment, and technical delivery operations for our White-Label A2P SMSC/CPaaS platform across cloud and on-premise settings.
NThe ideal candidate will be responsible for ensuring high-quality customer support, successful deployments, timely resolution of production issues, and continuous improvement of support and delivery processes.
NKey Responsibilities
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Own end-to-end L1/L2/L3product support and customer escalations. N
Lead customer deployment, configuration, upgrades, and go-live activities. N
Coordinate with Engineering, DevOps, and Customer Success teams to resolve complex technical issues. N
Drive SLA compliance,



incident management, RCA, and production issue resolution. N
Establish and continuously improve support processes, SOPs, documentation, and knowledge bases. N
Lead, mentor, and develop the Product Support & Delivery team. N
Ensure smooth technicalonboarding and provide an excellent ongoing customer experience. N
Monitor support and delivery performance against defined KPIs. N
Identify recurring technical issues and drive preventive and corrective actions. N
Work closely with customers to understand technical requirements and ensure successful implementation. N

nTechnical Skills
NCandidates should have practical knowledge of the following:
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Linux OS & Firewall – Basic administration and troubleshooting. N
Docker – Basic containerization and deployment knowledge. N
REST/SOAP APIs & Postman – API testing and troubleshooting. N
TCP/IP & HTTP/HTTPS – Connectivity and protocol t

📌 Asst Vp Mandvi
🏢 Hex Wireless
📍 Mandvi