Role
Cloud Operations
Job Level/ Designation
M3
Function / Department
Central Operations Group-Active Operations
Location
Mumbai
Job Purpose
To ensure 100% availability of the deployed cloud infrastructure.
Streamline cloud operational processes to ensure healthy and robust network.
Achieve set benchmarks for cloud KPI’s
Facilitate technology discussions, prioritization and governance to ensure timely execution
Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
Alignment with SNOC/CODE/OEM for implementation of recent feature, parameter changes to maintain uptime and improve CXX score.
Work towards automation for various routine activities to reduce manual interventions and increase efficiency.
Product / Vendor Governance to support proper RCA, Solution to mitigate outages
Bridge between CODE, NOC,



Clusters for Core Related engagement
Current OEM, Product introduction & validation
Key Result Areas/Accountabilities
Life cycle management of the deployed cloud infrastructure
Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
Proactive trending and forecasting of cloud resources to ensure utilization of available capacity
Maintain latest blue print of the deployed cloud and update the same on regular basis
Initiate automation of routine activities and reduce manual intervention.
Develop triggers for various events to reduce TAT for resolving reported issues.
Track and get the issues resolved reported in cloud infrastructure
Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure

📌 Gm Cloud Operations Mumbai
🏢 Vodafone Idea
📍 Mumbai