We Are Hiring: Operations Support Specialist (BPO)
We are looking for a detail-oriented and process-driven Operations Support Specialist to join our team. If you have experience in customer support, ticket handling, order management, or back-office operations, this could be a great prospect for you.
Key Responsibilities:
Handle inbound tickets related to orders, tracking, and shipping issues
Update order details, tracking information, and internal records accurately
Resolve customer queries and standard exceptions as per SOPs
Escalate complex cases when required
Maintain proper documentation and internal notes
Meet daily productivity and quality targets
Requirements:
6 months of experience in BPO, customer support, or operations support
Experience with ticketing tools like Zendesk is preferred
Strong communication and problem-solving skills
Positive attention to detail and data accuracy
Ability to work in a fast-paced workplace
Preferred Candidate Profile:
Experience in logistics, e-commerce, or order processing
Comfortable working on repetitive workflows
Strong written English and documentation skills
Interested candidates can apply or share their updated resume on ashu.v@

📌 Operations Assistant Jaipur (India)
🏢 JMD Technologies
📍 India