Project Description:
We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
Responsibilities:
Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.
Identifying customer needs and overseeing service delivery within the business context.
Determining ways to reduce costs without compromising customer satisfaction.
Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
Coaches and mentors employee direct reports. May coach and mentor non- direct reports as needed.
Manages team and individual performance.
Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability,



responses, reports).
Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.
Resolve/monitor customer escalations as appropriate.
Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.
Mandatory Skills:
Exchange Traded Derivatives
Mandatory Skills Description:
10+ years proven experience delivering complex Fixed Bid Migration Projects in Banking/Capital Markets
Must have experience in Trade Surveillance
Must have deep & solid experience in any one of below:
• Equities and Fix Income
• Commodities - especially Precious & Base Metals
• FX Options - expert in FXO strategies and Structures
• Reference Data - expert in building reference data system and integrations with market data providers
Technical

📌 Delivery Manager Chennai
🏢 Luxoft
📍 Chennai