Role Overview The Senior Integration Designer – Customer APIs leads detailed API and interface design for customer-facing and customer-operations capabilities. The role converts architecture, customer journeys, business processes, and nonfunctional requirements into implementation-ready API and integration designs.

Key Responsibilities

- Lead API and interface discovery, current-state analysis, and detailed design for customer-facing integrations.
- Design APIs supporting Energy & Utilities Cloud, Service Cloud, OmniStudio and OmniScript, the Clean Energy Module, Data Cloud, portals, mobile, billing, payments, notifications, and operational systems.
- Create API specifications, interface designs, sequence diagrams, data-flow diagrams, mappings, message definitions, transformation rules, and error-handling requirements.
- Define REST, event-driven, asynchronous, batch, webhook, pub/sub, and near-real-time designs consistent with architecture standards.
- Document security, authentication, authorization, privacy, validation, monitoring, resiliency, and support requirements.
- Analyze legacy interfaces, identify reusable capabilities, remove obsolete logic, and reduce redundant integrations.
- Guide developers through design clarification, support testing and defect resolution, and maintain implementation-ready documentation.
- Coordinate with architects, Business Analysts, Salesforce, SAP BTP, data, security, QA, and operations teams.




- Use client-provided or client-approved AI acceleration tools when appropriate for analysis, requirements, design, development, documentation, testing, and defect resolution. Independently validate all AI-generated outputs for accuracy, security, maintainability, privacy, and compliance.

Required Qualifications

- 8+ years of API or enterprise integration experience, including senior-level ownership of detailed integration design.
- Solid experience creating REST API specifications, interface designs, mappings, sequence flows, error handling, security, and monitoring requirements.
- Experience designing integrations for Salesforce or comparable CRM and customer platforms with enterprise systems and digital channels.
- Knowledge of customer channels, CIS, billing, payments, notifications, data services, and operational-system integrations.
- Ability to translate business processes and architecture direction into clear, testable, implementation-ready designs.
- Strong facilitation, documentation, design-review, and communication skills across distributed teams.

Preferred Qualifications

- Salesforce integration design experience involving OmniStudio or OmniScript; Energy & Utilities Cloud experience is strongly preferred, with Clean Energy Module experience considered an additional plus.
- Utility or regulated-industry customer API experience.
- SAP BTP, MuleSoft, API management, event-driven, cloud integration, or relevant integration credentials.

📌 Senior Integration Designer (India)
🏢 PamTen
📍 India