Training Manager - Housekeeping
Urban Company
Location: Mumbai | Hyderabad | Bangalore
Employment Type: Full Time
About Urban Company
Urban Company is India's leading tech-enabled home services platform, committed to delivering high quality, standardized, and reliable services to customers across the country. We are rapidly expanding our Deep Cleaning category and are looking for passionate professionals to help us scale.
About the Role
As a Training Manager, you will be responsible for building and delivering training programs for our housekeeping professionals across assigned cities. You will work closely with operations and quality teams to ensure service standards are consistently met and improved.
What You Will Do
Design and deliver training programs for cleaning professionals based on SOPs and service standards
Conduct on-ground induction and refresher training for new and existing partners
Develop and update training content, manuals, and guidelines regularly
Monitor service quality through audits, feedback, and on-ground observation




Identify training gaps and implement targeted interventions
Lead and manage a team of trainers across assigned locations
Collaborate with operations and quality teams to align training with business goals
Handle manpower planning and scheduling for training activities
Ensure all specialists are trained on chemical usage, equipment handling, and safety protocols
What We Are Looking For
Minimum 3 years of hands-on experience in housekeeping operations
Prior experience in training, mentoring, or managing a team
Strong knowledge of cleaning SOPs, chemical usage, and hygiene standards
Experience working in hotels, facility management companies, or hospitals preferred
Positive communication and people management skills
Ability to work on-ground and travel within the city as required
Minimum qualification: 2 year Diploma or Bachelor's Degree
Positive to Have
Experience in manpower handling and scheduling
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📌 Training Manager Hyderabad
🏢 Urban
📍 Hyderabad