About the role
Lead the Design and Transformation of business processes for AI-enabled operations, while driving enterprise-wide adoption through structured change management, governance, and project delivery excellence.
This role blends Process Excellence, Change Management, and Project Leadership to ensure effective implementation and scaling of AI-driven workflows.
What will you do?
Process Design & Transformation
Design and optimize business workflows for AI-assisted and human-in-the-loop operations
Develop end-to-end operating models, aligning people, process, and technology
Create and maintain process documentation, SOPs, and flowcharts
Identify prospects for efficiency improvement, cost optimization, and automation
Assess current AI workflows and recommend the most effective processes tailored to the business/project requirement.
AI Operations & Workflow Enablement
Define AI-integrated workflows ensuring seamless interaction between automation and human decision-making
Support design and validation of AI use cases, UAT cycles, and operational readiness




Collaborate with tech, data, and business teams to align AI capabilities with business needs
Governance & Controls
Establish governance frameworks, controls, and compliance standards for AI-enabled processes
Ensure adherence to operational, regulatory, and quality standards
Maintain structured documentation, audit trails, and reporting mechanisms
Project & Change Management
Lead end-to-end project execution including planning, timelines, risks, and stakeholder coordination
Translate business requirements into actionable plans, user stories, and deliverables
Drive cross-functional collaboration to ensure timely and successful delivery
Identify risks, manage escalations, and ensure smooth execution across milestones
Adoption & Training
Drive change management and user adoption strategies for AI-led transformations
Conduct training needs analysis (TNA) and design structured tr

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