Job Title: Lead or Senior Forward Deployed Engineer (FDE)

Experience: 8+ years

Employment Type: Full time

Company Payroll: https://shurutech.com/

LinkedIn: https://www.linkedin.com/company/shurutech/

Glassdoor: https://www.glassdoor.co.in/Reviews/Shuru-Reviews-E7440474.htm

Project : https://www.nttdata.com/global/en/

Position: Onsite (5 working days) Bangalore Location

Please Let me know :

We are hiring a Lead Senior Forward Deployed Engineer (FDE) to work directly with enterprise clients.

This forward-deployed engineer focused on infrastructure services helps enterprise clients transform legacy infrastructure support into measurable, agentic software-defined infrastructure outcomes. The FDE Lead works directly in the client context to discover high-value operating problems, shape them into Outcome-Driven Models (ODMs), prove value through design-partner sprints, and convert validated outcomes into scalable outcome services.

The role matters because infrastructure is becoming a business control system in the AI era, influencing resilience, risk, cost, capital efficiency, workforce productivity, and executive decision speed. It sits at the intersection of infrastructure support services, AI-assisted operations, product/offer management, and commercial value creation.

What You Will Actually Do

- Go deep into client environments
- Identify broken workflows
- Build and deploy solutions (AI + infra + automation)
- Iterate rapidly with users
- Own the end-to-end problem solving and outcome delivery
- Lead a 30-day design partner sprint to baseline, deploy and prove measurable outcomes before scale.

Key Responsibilities

- Engagement with Client executives and IT leaders to understand current operations.
- Own end-to-end outcome definition, prioritization, delivery path, and measurable impact for each transformation engagement.
- Lead Sprint execution along with Platform engineer and AI Engineering specialist.
- Translate proven outcomes into outcome-based contract proposals in partnership with Account and Sales teams.

Why Role is different

- Build AI-driven infrastructure solutions in real enterprise environments




- Work directly with CIO/CISO/CXO stakeholders
- Own outcomes from discovery to contract
- Shape the future of agentic infrastructure operations
- Build real systems, not PowerPoints
- Work on AI-native infrastructure transformation
- Shape a new category (agentic operations)
- High ownership and visibility

NTT DATA |

Experience Profile

Required Experience

- 8+ years of overall professional experience in infrastructure services, managed services,

enterprise technology, consulting, product management or transformation roles.
- Minimum 3 years in a role with direct product, offer or outcome-roadmap ownership. This may be titled Product Manager, Offer Manager, Transformation Lead, Solution Lead or senior technical/delivery leadership role with clear accountability for roadmap, prioritization and scope trade-offs.
- Hands-on depth/experience in at least one mandatory infrastructure domain: secure networking,

cybersecurity, data center infrastructure.
- Practical exposure to ITOps, NOC/SOC operations, ITSM, incident and escalation management,

lifecycle/EoX management, patching, asset management, or service assurance.
- Direct exposure to commercial and pricing models in a infrastructure services context, such as SLA-

based governance, outcome-based pricing, performance governance, gainshare or value-linked models.
- Experience engaging enterprise clients and operating in regulated or high-governance environments such as banking, financial services, healthcare, energy, public sector or similarly controlled industries.
- Working exposure to AI-assisted operations, AIOps, automation, agentic workflows or AI-native platforms. Deep AI/ML engineering expertise is not mandatory, but conceptual fluency is required.

Nice to Have





- Experience with vendor ecosystems such as

Cisco, Palo Alto Networks, HPE Networking,

HPE, Dell, Arista, Pure Storage, or other enterprise infrastructure platforms.

- Experience building case studies, value calculators, reference architectures,

playbooks, client testimonials or reusable go-

to-market assets.

- Prior experience working with account-based delivery structures involving account teams,

delivery teams, client success teams and platform engineering teams.

Required Skills

- Outcome discovery and problem framing: ability to convert observed client pain points into scoped outcome opportunities.
- Product and offer management: ability to own roadmap, prioritization, backlog, trade-offs and value hypotheses.
- Executive storytelling: ability to translate infrastructure signals into business-outcome language for CIO, COO, CFO, CISO and transformation leaders.
- Data literacy: comfort with baseline creation, KPI instrumentation, before/after proof metrics, dashboards and business-value reporting.
- AI operations fluency: working knowledge of agentic or AI-assisted operations, multi-agent orchestration, human-in-the-loop controls,

explainability and governance.
- Cross-functional orchestration: ability to coordinate Sales, Platform, Engineering, Service Line, Delivery and client-side stakeholders without losing outcome accountability.
- Commercial thinking: ability to connect technical proof to contract-ready business value.

What This Role Is Not
- Not a traditional delivery, project management, or pre-sales-only role focused solely on tasks, schedules, effort tracking, or proposal creation.
- Not a disconnected product or generic infrastructure role; it requires domain depth, client-embedded operating context and measurable outcome ownership.

Candidate Profile Summary The strongest candidate combines infrastructure domain depth, product/offer ownership, client-facing consulting maturity and AI operations fluency. They should be able to move from discovery to proof to commercial conversion while staying accountable for measurable, client-validated outcomes

📌 Senior Forward Deployed Engineer (Bengaluru)
🏢 Shuru
📍 Bengaluru