This role is at creative tech company providing secure video hosting to e-learning, content creator and media businesses. Site is at Already in revenues , profitable with 3000+ business customers across 120+ countries. There is an existing experienced product support team, we are expanding it.
Salary range - 11 to 18 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset.
B2 B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration).
Ability to understand the technical product and explain it to e-learning and media businesses and make them customers.
Prior experience in selling technical products, explaining API/SDK documentation, infra workflows is a plus.
Troubleshoot product issues through tutorials and guides. Attention to detail.
Conversation over tickets, emals , chat, call,



online calls with customers.
Create short tutorials for product integration and issue solutions using AI video tools.
English proficiency is a must, we have 60% customers from outside India. Email conversations to customers is a large part of the role.
Do zoom webinars/video calls to demo product to customers on regular basis.
Prior experience in support/selling/business development is a bonus.
Understanding of algorithms, coding is a bonus.
Hybrid work policy - 3 days/week in office as specified by company, 2 days Work from home.
Hiring process:
CV screening
Short phone call
Aptitude test
Video interview
HR interview
Results

📌 Technical Support Engineer Gurugram
🏢 VdoCipher Media Solutions
📍 Gurugram