We're Hiring: Director – EPO Academic Practice & Solutioning
Join MSM Unify and help shape the future of global higher education operations.
As MSM Unify continues to expand its Education Process Outsourcing (EPO) business, we are seeking an accomplished higher education leader to build and lead our Academic Practice & Solutioning function.
This is a unique prospect for a senior academic operations, quality assurance, student services, registrar, admissions, or international education qualified to influence how universities worldwide leverage AI-enabled service delivery while maintaining academic integrity, learner outcomes, and regulatory compliance.
About the Role
The Director – EPO Academic Practice & Solutioning will serve as the academic authority across MSM Unify's EPO portfolio, ensuring that all service lines align with international higher education standards, accreditation requirements, and institutional quality expectations.
You will partner directly with Vice Chancellors, Pro Vice-Chancellors, Registrars, Deans, Student Experience leaders,



and academic governance teams to design scalable, high-quality operational models for universities across global markets.
Key Areas of Responsibility
Academic leadership across 12 EPO service lines
Higher education solution design and pre-sales support
Academic quality assurance and compliance oversight
Development of learning and certification frameworks for delivery teams
Innovation in learner success, retention, student services, and digital academic operations
Representation of MSM Unify at leading global education forums and conferences
Ideal Candidate
• 12–16 years of experience in international higher education, academic administration, student services, quality assurance, admissions, registry operations, or education outsourcing
• Solid understanding of global quality and accreditation frameworks (QAA, TEQSA, Of S, US Accreditation, AACSB, EQUIS, etc.)
• Experience leading large academic operations or qu

📌 Director – Epo Academic Practice Gurugram (India)
🏢 MSM Unify
📍 India