CRM Manager | 5+ Years ExperienceLocation: Jaipur

Experience: 5+ Years

Employment Type: Full-time

About Makers Laminate

Makers Laminate is an established Indian manufacturer and exporter of High-Pressure Laminates (HPL) and decorative surface solutions. We cater to residential, commercial, and industrial projects and work closely with architects, interior designers, dealers, distributors, and businesses across domestic and international markets.

We’re Hiring: CRM ManagerWe are looking for an experienced and result-oriented CRM Manager who can take ownership of customer relationships, lead management, retention, and CRM operations while working closely with our sales and business development teams.

Key Responsibilities

- Own and manage the complete customer relationship lifecycle, from lead generation and onboarding to repeat business and retention.
- Develop and implement CRM strategies to improve customer engagement, conversion, retention, and lifetime value.
- Maintain accurate and updated customer, lead, dealer, distributor, and business-partner databases.
- Monitor the complete sales funnel and ensure timely follow-ups, lead nurturing, and closure tracking.
- Establish systematic follow-up processes to ensure no qualified lead or customer opportunity is missed.
- Analyze customer behaviour, purchase patterns, feedback, and engagement data to identify business opportunities.
- Coordinate with sales, marketing, and customer service teams to improve the overall customer experience.
- Track CRM performance, sales pipeline, follow-up status, conversion rates, and customer retention metrics.
- Prepare regular CRM reports, dashboards, and actionable insights for management.
- Identify inactive, lost,



and high-potential customers and develop strategies for re-engagement and upselling.
- Handle customer queries, concerns, and escalations professionally while ensuring timely resolution.
- Develop processes for collecting and managing customer feedback to improve products and services.
- Ensure CRM data accuracy, process compliance, and proper documentation across teams.
- Support sales teams with customer insights, lead prioritization, and relationship-building strategies.
- Continuously identify gaps in the CRM process and implement improvements for better efficiency and business growth.

What We’re Looking For

- 5+ years of experience in CRM, customer relationship management, sales operations, or a similar role.
- Solid understanding of CRM processes, lead management, customer retention, and sales pipelines.
- Excellent communication, negotiation, coordination, and relationship-management skills.
- Strong analytical and problem-solving abilities.
- Hands-on experience with CRM software and customer data management.
- Ability to work independently, manage multiple priorities, and drive processes.
- Experience in the architecture, interior design, building materials, laminates, furniture, or related industry will be highly beneficial.

Why Join Makers Laminate?Be part of a growing organization operating in the laminate and surface solutions industry, with opportunities to work across a diverse customer network and contribute directly to customer growth, sales performance, and business expansion. Interested candidates can share their CV at:

[email protected]

Location: Jaipur

Join Makers Laminate and play a key role in building stronger customer relationships and driving sustainable business growth.

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📌 Senior Customer Relationship Manager (CRM) (Jaipur)
🏢 AJMER INDUSTRIES
📍 Jaipur