Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely team-oriented model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do




We are seeking a agile and experienced Service Desk Manager to lead a team of Procurement Operations Service Desk Specialists managing queries from stakeholders and suppliers on Source to Pay activities including supplier onboarding, contract management, buying, purchase requisitions and orders and invoicing. The ideal candidate will possess exceptional leadership skills, extensive experience in people and stakeholder management, and a deep understanding of procurement processes.
Leadership and Team Management
Overseeing Team Performance: Lead and manage a team of Service Desk Specialists, ensuring they meet or exceed performance expectations.
Training and Development: Identify training needs and provide or facilitate relevant training to enhance team skills and knowledge.
Staffing and Resource Allocation: Manage staffing levels, including hiring, promotions, and performance evaluations, to ensure the team is adequately resourced.
Conflict Resolution: Address any interpersonal or skilled conflicts within the team promptly and effectively.
Mentoring an

📌 Ep&p Manager, Service Desk Gurugram (India)
🏢 Boston Consulting Group
📍 India