Chennai, Tamil Nadu

Job Summary The JDE L2 Support Engineer is responsible for providing second-level support for JD Edwards EnterpriseOne applications, ensuring application availability, incident resolution, system stability, and adherence to SLA commitments. The role involves troubleshooting functional and technical issues, coordinating with business users and technical teams, supporting production deployments, and participating in continuous service improvement initiatives.

ITIL Processes awareness (Incidents / Change / Service requests )

Helping team members in case of Issues/Technical Problems

Manage and resolve JDE application incidents within SLA targets.

Perform root cause analysis (RCA) for recurring issues.

Handle high-priority production incidents and escalations.

Coordinate with L3 teams, vendors, and infrastructure teams for issue resolution.

Document workarounds, known errors, and solutions.

Validate solutions with users and ensure proper ticket closure

Monitoring and Operations

Monitor JDE environments, batch jobs, integrations, and interfaces.

Perform daily health checks and proactive monitoring.

Analyze system logs and application errors.

Ensure application availability and performance.

Change and Release Support

Support deployments, releases, and configuration changes

Participate in patching, upgrades, and maintenance activities

Follow ITIL processes for change management





Documentation & Knowledge Management

Prepare and maintain runbooks, SOPs, and known error databases

Document incidents, fixes, and troubleshooting procedures

Key Responsibilities

Technical Requirement

Strong experience in JDE enterpriseOne support

Knowledge on JDE Architecture and CNC support

Support JDE Modules such as

Finance (GL, AP, AR, FA), Distribution, Procurement, Inventory mgnt, Sales order mgmt

Manufacturing,

JDE administration and environment management

Batch jobs (UBE)

Package deployments

ERP troubleshooting, SQL Query knowledge

Knowledge on Windows and Linux environments

Familiarity with ticketing tools (ServiceNow, JIRA)

Skill Requirements

Excellent communication and conversation skills (Verbal and Written)

Excellent customer handling skills

Valuable documentation skills

Strong analytical skills and problem-solving capabilities

Experience on some middleware technologies like Apache, Tomcat, Weblogic, Jboss would be an added advantage.

Other Requirements

Typically 4 years of experience in application / production support

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