Job Title: Scrum Master / Project ManagerLocation: Gurgaon

Experience: 8+ YearsJob SummaryWe are seeking an experienced Scrum Master / Project Manager with strong expertise in Agile Scrum practices, Project Lifecycle (PLC), HDLC lifecycle management, and Telecom program delivery. The ideal candidate will lead cross-functional teams, manage end-to-end project execution, ensure timely delivery, and act as a bridge between business stakeholders, users, and technical teams.This role requires a hands-on leader with excellent stakeholder management, user governance experience, and deep understanding of telecom operations and delivery frameworks.Key Responsibilities Agile &

- Scrum Leadership

- Act as a Scrum Master for Agile teams, facilitating Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Ensure adherence to Agile/Scrum best practices and promote continuous improvement.
- Remove impediments and proactively manage risks to keep teams productive.
- Coach teams on Agile mindset, velocity improvement, and delivery predictability.

Project &
- Delivery Management (PLC / HDLC)

- Manage the complete Project Life Cycle (PLC) from initiation, planning, execution, monitoring, to closure.
- Oversee HDLC (High-Level / Hybrid Development Life Cycle) activities including requirement analysis, design, development, testing, deployment, and support.
- Define project scope, timelines, milestones, dependencies, and deliverables.
- Track progress using KPIs, dashboards, and regular status reporting.

Telecom Program &
- Operations Management





- Lead and manage Telecom-related projects across network, OSS/BSS, infrastructure, and service platforms.
- Coordinate with telecom stakeholders including network, core, operations, vendors, and service providers.
- Ensure compliance with telecom standards, SLAs, and operational requirements.
- Support transformation initiatives across 4G/5G, VoIP, IMS, OSS/BSS, and enterprise telecom solutions.

User &
- Stakeholder Management

- Manage user onboarding, access governance, role mapping, and lifecycle management within project scope.
- Act as the primary point of contact for business users, product owners, and leadership.
- Gather, validate, and manage user requirements, change requests, and approvals.
- Ensure high customer satisfaction through transparent communication and delivery.

Governance, Risk &
- Compliance

- Ensure project governance, documentation, and audit readiness.
- Identify, assess, and mitigate project risks and dependencies.
- Manage change management processes, approvals, and impact analysis.
- Maintain RAID logs (Risks, Assumptions, Issues, Dependencies).

Reporting &
- Documentation

- Prepare and maintain project plans, status reports, dashboards, and executive summaries.
- Ensure proper documentation across BRD, FSD, HLD, LLD, SOPs,



and Runbooks.
- Conduct project reviews and lessons learned sessions.

Required Skills &

Competencies Core Skills

- Strong experience as Scrum Master and Project Manager
- Deep understanding of PLC and HDLC lifecycles
- Telecom domain knowledge (Network / OSS / BSS / Infra / Services)
- Agile, Scrum, and Hybrid delivery models
- User and stakeholder management

Technical &
- Tools Knowledge

- Agile tools: Jira, Confluence, Azure DevOps (or equivalent)
- MS Project / Excel / PowerPoint for planning and reporting
- Understanding of ITIL processes (Incident, Change, Problem)

Soft Skills
- Excellent communication and stakeholder management skills
- Strong leadership, facilitation, and conflict resolution abilities
- Analytical and problem-solving mindset
- Ability to work in fast-paced, multi-project environments

Education &
- Certifications

- Bachelor’s degree in Engineering, Computer Science, or related field
- Scrum Master Certification (CSM / PSM) –
- Preferred
- PMP / Prince2 / Secure –
- Added advantage
- ITIL certification –
- Good to have

Experience Requirement
- 8+ years of overall experience in Project Management / Scrum Master roles
- Minimum 4–5 years in Agile/Scrum-driven environments
- Proven experience delivering Telecom or large-scale IT projects

Skills: agile project management tools,project life cycle (plc) & hdlc,telecom domain expertise,project & stakeholder management,risk, governance & change management,agile & scrum management,jira, confluence, azure devops

📌 Scrum Master / Project Manager (India)
🏢 Neev
📍 India