Head of Listener & Psychology Operations

Steady | Remote | Unpaid / Early-stage Leadership Prospect

About Steady

Steady is building a people-first emotional wellbeing ecosystem centred around something fundamentally human: being heard.

We are building systems that connect people with trained listeners while developing a broader ecosystem across Individual, Campus and Corporate environments.

We are now looking for someone who can take complete ownership of the Listener & Psychology Operations function.

This is an early-stage leadership role for someone who wants to build the system, not simply participate in it.

What you’ll own

You will be responsible for building and running the people infrastructure behind Steady’s support ecosystem.

Listener Operations
Recruit and screen volunteer listeners.
Rebuild and scale our listener cohort.
Manage onboarding and activation.
Maintain listener engagement, accountability and retention.
Establish ongoing feedback and performance systems.

Training
Own the Listener Training Program.
Improve training material,



exercises and SOPs.
Coordinate training cohorts.
Evaluate whether listeners are ready to begin supporting users.
Build continuous learning and refresher systems.

Psychology Network
Identify and recruit psychologists, psychology graduates and postgraduate psychology students.
Build a reliable network of psychology specialists who can contribute to training, supervision, research and program development.
Help establish appropriate skilled boundaries and escalation pathways.

Quality & Safety
Develop systems for reviewing listener performance and conversations.
Help define what listeners should and should not handle.
Develop appropriate escalation protocols for sensitive or high-risk situations.
Work with qualified professionals where clinical expertise is required.

Operations
Own the full pipeline:

Recruit → Screen → Train → Activate → Support → Evaluate → Retain

📌 Head Of Listener Mumbai
🏢 Steady
📍 Mumbai