Brief Job Description:
The Service Engineer will be responsible for visiting customer sites to perform
installation, commissioning, preventive maintenance, and breakdown maintenance
of Precision Air Conditioners (PACs). The ideal candidate will have a solid
technical background in HVAC systems, excellent problem-solving skills, and the
ability to effectively communicate with customers to resolve issues. The Service
Engineer will also be responsible for attending breakdown calls, troubleshooting
problems, and ensuring customer satisfaction, with a track record of receiving
appreciation mail from customers.

Responsibilities
1.Visit customer sites to install, commission, and maintain Precision Air
Conditioners (PACs)
Perform preventive maintenance tasks according to scheduled maintenance plans
to ensure optimal performance of HVAC systems
Respond promptly to breakdown calls and efficiently troubleshoot technical
issues to minimize downtime for customers
Work closely with customers to understand their requirements and provide




effective solutions to meet their HVAC needs
Diagnose and resolve problems encountered by customers during PAC and Chiller
operation, ensuring smooth functionality
Maintain accurate records of service activities, including installation,
maintenance, and repairs, using appropriate documentation systems
Provide technical support and guidance to customers on HVAC system operation,
maintenance procedures, and best practices
Collaborate with internal teams, including sales and engineering, to address
customer inquiries and resolve issues in a timely manner
Proactively identify prospects for improvement in service delivery and
recommend solutions to enhance customer satisfaction.
Demonstrate professionalism and commitment to delivering high-quality
service in all interactions with customers and colleagues
Uphold safety standards and protocols while performing onsite activities to
ensure a protected working environment for

📌 Engineer I Gurugram
🏢 Vertiv
📍 Gurugram