Job Title: L1 Technical Helpdesk Executive
Company: Digitide
Location: Noida
Shift: International voice Key Responsibilities:
Provide first-level technical support to end-users, addressing IT-related queries and issues.
Handle helpdesk tickets, troubleshoot problems, and escalate unresolved cases to higher support levels.
Ensure timely resolution of technical issues while maintaining high customer satisfaction.
Communicate effectively and politely with users, demonstrating robust speaking and interpersonal skills.
Document incidents, resolutions, and maintain accurate records in line with company standards. Required Qualifications & Skills:
Graduate or equivalent degree/diploma in Computer Science or IT.
Minimum 2 years of experience in Technical Helpdesk support.
Proficiency in English (speaking, reading, and writing) and at least one regional language as defined in Volume 1 Section 3.1.7.2 of the RFP.
Robust communication skills with the ability to interact confidently and professionally.
Ability to work in international shifts and adapt to a rapid-paced environment. Compensation: 4LPA - 4.5 LPA

📌 Technical Support Noida
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📍 Noida