JOB DESCRIPTION FOR
Service
Desk Executive Title: Service
Desk ExecutiveOpen Positions: 1Work Location: Reliance
Corporate Park, GhansoliWork Timings: Rotational ShiftResponsibilities:

Serving as the first point of contact for customers
seeking technical assistance over the phone or email.
Responsible for logging tickets/calls, monitoring
calls, assigning call to respective customer support engineer.
Resolve the defined calls remotely without
impacting abandon.
Follow up with clients, support engineers, managers
and vendors for pending calls.
Ensures the compliance by adhering to the standard
processes/templates defined for the department.
Record issues and step by step resolution in
ticketing tool.
Ensure customer satisfaction through continuous
status information.
Encourage users to provide feedbacks
Ensure customer satisfaction through




continuous status information
Encourage users to provide feedbacks
Document internal support
documentation (SOPs)
Identify and suggest possible
improvements on processes and procedures
Learn recent technologies and evolve as
the team matures Candidate Profile:Experience:
0 to 1 year Qualification:
BSc IT/BSc CS/BCA/BTech/MSc IT/MCA/MTechRequirements:
Valuable communication skills and confidence level.
Should be self-motivated as well as a team
player.
Problem solving skills and multitasking
ability. Key Words: Technical
Call Coordinator, Call Coordinator, IT Help Desk, Remote Support Engineer,
Remote Engineer, Service Desk Executive, IT Call Coordinator

📌 It Call Coordinator Maharashtra
🏢 geekayinfotech
📍 Maharashtra