Job Description

Main Duties:

Administration
Statutory Requirements: Ensure that all departmental statutory requirements are adhered to by the entire Rooms Division.
Ensure that all departmental records are maintained as per standards
Liaise with Operations Manager on matters concerning the Front Office, Housekeeping & security such as monthly reports, budgets and relevant updates.

Customer Service
Track Guest Satisfaction scores on a monthly basis and highlight areas of deficiency
Ensures guest satisfaction is met and consistently strive for excellence as per Ibis service standards.
Meet with guests on a regular basis to ascertain their views on services of the hotel.
Track A Club and Advantage Plus enrolments

Financial
Assist Front Office, Housekeeping, Laundry meet their revenue budgets and work within the expense budget guidelines.




To maximize revenues and optimize resources.
Preparation and implementation of annual budgets.
Develop and manage sustainable plans and programs to ensure profitability

Operational
Assist in the preparation & review of the Rooms Division P&P;’s and JD’s.
Ensure that all the Brand Standards are followed.
Monitor and control the inventories for operating equipment and supplies.
To track the guest satisfaction level and ensure that the processes are in place.
Pre-opening procedures to be implemented
Ensuring redressal of any associate complaints / issues

Ensures maintenance of hygiene standards & safety and security of guests in the hotel.

📌 Rooms Division Manager Navi Mumbai
🏢 AccorHotel
📍 Navi Mumbai