About the Role We're looking for a personable, proactive Client Relationship Executive to be the primary point of contact between SAM and our clients. This role suits someone who's outstanding with people, quick on follow-ups, and genuinely invested in client satisfaction.

Key Responsibilities
Serve as the single point of contact for assigned clients on day-to-day operational matters
Conduct regular client visits/calls to gather feedback and address concerns
Coordinate with internal teams (operations, QA, HR) to resolve client complaints promptly
Track and follow up on open issues until closure; ensure timely escalation where needed
Maintain client records, visit reports, and communication logs in Excel/app-based tools
Build solid, long-term relationships to ensure client retention and satisfaction
Identify opportunities for upselling/cross-selling additional services




Prepare periodic client satisfaction and account status reports for management

Requirements
Prior experience in client servicing, account management, or relationship roles (facility management/B2B services preferred)
Excellent communication and interpersonal skills
Proficiency in MS Excel and app-based reporting/CRM tools
Robust problem-solving mindset with a sense of urgency on follow-ups
Presentable, confident, and qualified demeanor
Willingness to go on ground for client site visits

Preferred
Prior experience in a multi-site facility management or FM company
Bachelor's degree (any stream)

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Crm Executive South City
🏢 Sukhmani
📍 South City