Location:
Ahmedabad

Experience:
10+ years

Key Advantages:
5 Days Working
Medical Insurance Incentives
Gratuity
Earned Leaves
World-class Facility
Equal Opportunity Employer

and much more.

Shift Time : 3 PM – 12.30 AM

Required Skills:
Customer Success, Client Account Management, On Boarding, Escalation, Training
Team Management, Performance Review and Feedback
Team Monthly PLI Review and Submission to HOD
Strategy Creation for Optimum Customer Success (License and SaaS), Strategy Execution and Outcome Analysis
Review Customer Database and Regular Health Check
Review Helpdesk, Content and Ticket Management
Review Customer Trainings Plan and Execution
Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs
Customer Escalation Handling and Resolution
Achieving Revenue Quota for Department
Customer Database Management and Status Updates
Client Onboarding – Welcome and Delivery Coordination till go-live stage




Client Training & Ticket Management:
– Review Customer Trainings Plan and Execution
– Customer Escalation Handling and Resolution
– Customer Database Management and Status Updates
– Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs
– Review Helpdesk, Content and Ticket Management
Client Health Check:
– Review Customer Database and Regular Health Check
– Achieving Revenue Quota for Department
Preparing Case Studies, Success Stories and Testimonials
Preparing MIS Reports and Analysis

Requirements:
Valuable understanding of the technical fundamentals of e-commerce. Working knowledge of Magento is an added advantage.
The ability to be a valuable listener, and to really understand a client’s problem or question and help them solve it.

📌 Avp / Vp Customer Success Ahmedabad
🏢 Design N Buy
📍 Ahmedabad