Key Responsibilities: Monitor and evaluate inbound & outbound customer interactions Conduct call audits and calibration sessions Provide structured feedback and coaching to agents Ensure adherence to quality, compliance, and process standards Prepare quality reports, scorecards, and performance analysis Identify performance gaps and recommend process improvements Drive quality initiatives to enhance customer experience Requirements: 1+ year of experience in Quality, Call Auditing, BPO, or Call Center Operations Hands-on experience in call monitoring, auditing, and calibration Strong analytical skills and attention to detail Excellent verbal and written communication skills Positive knowledge of QA methodologies and tools Proficiency in MS Excel and Word Regional language proficiency is mandatory Graduation preferred Share your CV:
[email protected] Contact: Raksha Shukla | (phone hidden)
📌 Sales Auditor (Mumbai)
🏢 Policybazaar.com
📍 Mumbai