An Associate – Student Counsel is an key role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Help Sales teams to be more effective; they help departments implement and execute key business strategies.
Duties & Responsibilities
First point of contact for all Information centres.
Handling walk-ins & counselling – recent registrations / re-registration / re-sitting / re-admission
Managing the data in SFDC (Sales Force Dot Com) for all leads and account
Contacting leads generated in SFDC maintaining a TAT (Turn Around Time) of 30 minutes
Coordinating with IC’s and students for all admission related documents
Handling all queries of IC’s
Maintaining reports of all IC’s – Mumbai (13 centres)
Conducting training sessions for IC counsellors at regular intervals
Resolving all critical student cases and centre cases reported from various inter department for Mumbai
Qualification
Graduate
Experience
Minimum of 2 to 5 years of work experience as a counsellor or front desk executive.
Skills & Abilities
Valuable written and verbal communication & analytical skills
Active listening
Negotiation
time management
Knowledge of Local language
Knowledge of computers/office software for communication and report preparation