Service Engineer – Samsung

Location: Pune, Maharashtra
Employment Type: Full-Time
Industry: Consumer Electronics / Mobile Service

Job Summary

We are looking for a skilled Service Engineer to diagnose, repair and maintain Samsung smartphones and other consumer electronic products. The candidate should have hands-on technical knowledge, valuable troubleshooting skills and robust customer-handling ability.

Key Responsibilities
Diagnose and troubleshoot hardware and software issues in Samsung smartphones and devices.
Perform repair, replacement and servicing of faulty components.
Identify technical issues through proper inspection and diagnostic procedures.
Handle software updates, OS-related issues and device configuration.
Ensure repairs are completed within the defined turnaround time.
Maintain proper records of service requests, repairs and spare parts used.
Explain technical issues and repair requirements clearly to customers.
Handle customer complaints professionally and ensure customer satisfaction.




Coordinate with the service centre/team for complex technical issues.
Follow Samsung/company service standards, SOPs and safety procedures.
Maintain tools, equipment and service area properly.
Ensure proper handling and storage of spare parts.
Meet service quality, productivity and turnaround-time targets.

Candidate Requirements
ITI / Diploma / Graduate in Electronics, Electrical, Computer Science or related field.
1–3 years of experience in mobile phone/electronics servicing preferred.
Hands-on experience in smartphone troubleshooting and repair.
Good knowledge of hardware and software troubleshooting.
Experience with Samsung products will be an advantage.
Valuable communication and customer-handling skills.
Ability to work independently as well as in a team.
Basic computer knowledge required.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Mobile Technician / Mobile Repair Samsung Store Pune (India)
🏢 Karuna Group of Companies
📍 India