Job Description

:

Education Qualification :
Engineer - B.E / B.Tech / MCA

Skills :
Primary -> Technology | Infrastructure Automation Tools | ServiceNow | 4 - Advanced
Primary -> Technology | IT Service Management Tools | Servicenow | 4 - Advanced
Secondary -> Behavioral | Language Proficiency | English | 5 - Expert

Certification :
Technology | IT Service Management Certifications | ITIL Expert Certificate

Details:

1) Responsible for the achievement of retention goals.
2) Manage succession planning across the function/team to reduce single-point failure and dependency.
3) Establish and improve competency baseline through TNI for all employees.
4) Have a formal documented Individual Development Plan (IDP)



for every team member highlighting their training and development needs and tracking it to closure.
5) Detect and prevent compliance problems - Implement controls and encourage the raising of concerns
6) Ensure that the customer-specific induction content is updated.
7) Contribute to the success and timely completion of the current customer or the device transition.
8) Take ownership of documentation of the project/initiative in a manner that can demonstrate discrete value to the customer.

Location

:

IND-KA-Bengaluru-Ecospace1B-ML

Created On

:

19-Jan-2026

📌 Solution Director Service Management Bengaluru
🏢 Microland
📍 Bengaluru