Lucknow, Uttar Pradesh
Job Summary
Manage multiple teams and ensure high performance across all sub-processes.
Build and maintain solid client relationships, ensuring alignment with business goals.
Drive continuous improvement initiatives to enhance productivity and reduce costs.
Oversee resource planning, hiring, and capacity management.
Compliance with contractual obligations, internal policies, and external audits.
Process health, risks, and prospects
Strategic projects such as automation, process transformation, or recent tool implementation
15 Year + Experience in OTC

Key Responsibilities
Co-Ordination With Onsite Track Leads And Engaging With Customers
Ensure Process Effectiveness And Continual Service Improvement
Managing Cost Of Providing Service Within Budgeted Levels
Managing Risks And Escalating Appropriately To Sr Management
Managing Support Operations To Agreed Slas
To Lead, Guide And Coach The Team
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📌 Sr Service Delivery Manager Dpo Lucknow
🏢 HCLTech
📍 Lucknow