Chennai, Tamil NaduBengaluru, Karnataka
Job Summary

Overview of the Role
As an R Shiny & RStudio Support Specialist, you will ensure the operational stability of R-based analytics and visualization solutions for pharmaceutical clients. Your focus will be on incident management, application troubleshooting, and maintaining high availability.

Detailed Responsibilities
Provide support for R Shiny applications and RStudio settings, ensuring high availability.
Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
Monitor R application health using Dynatrace and BigPanda, identifying performance issues.
Troubleshoot application errors, data connectivity issues, and rendering problems.
Collaborate with data science teams to escalate complex issues and coordinate fixes.
Document known issues, troubleshooting procedures, and user guides in Confluence.
Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
Perform routine maintenance and basic automation using shell scripts.
Coordinate with infrastructure teams for AWS/Azure-related issues.
Provide user support and assist with basic R Shiny queries.





Key Responsibilities

Skill Requirements
Bachelor's or Master's degree in Computer Science, Information Technology, Statistics, or a related field.
2+ years of experience in analytics application support or IT operations.
Solid understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
Experience with JIRA for ticket management and Confluence for documentation.
Basic shell scripting skills and familiarity with R programming.
Foundational knowledge of AWS and Azure cloud platforms.
Basic understanding of R Shiny, RStudio, and statistical visualization is a plus.
Excellent problem-solving, analytical, and communication skills.
Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.
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📌 Senior Developer Chennai
🏢 HCLTech
📍 Chennai