Job Description – Customer Relationship Executive (Front Office)

Location: Kakkanad, Kochi
Industry: Healthcare / Clinic
Position: Customer Relationship Executive – Front Office

Job Summary

We are looking for a friendly, well-presented, and customer-focused Customer Relationship Executive – Front Office to manage the clinic’s reception and ensure a smooth and positive experience for patients and visitors.

Key Responsibilities
Welcome and assist patients and visitors at the clinic reception.
Handle patient registrations, appointments, and inquiries.
Manage incoming calls, WhatsApp messages, and other customer communications.
Coordinate appointments and maintain accurate patient records.
Explain clinic services, treatments, procedures, and related information to patients.




Follow up with patients regarding appointments, consultations, and treatments.
Address customer concerns professionally and coordinate with the concerned departments when required.
Maintain a skilled and pleasant front-office workplace.
Coordinate with doctors, therapists, and other clinic staff to ensure smooth patient flow.
Handle billing, payments, receipts, and basic front-office documentation when required.
Maintain patient confidentiality and follow clinic policies and procedures.
Pay: ₹15,669.58 - ₹20,697.02 per month

Work Location: In person

📌 Customer Relationship Executive Kochi (India)
🏢 Noori Business
📍 India