Published on

07-Sep-2023

Hub Location

CHENNAI

Qualifications

BCA/MCA/B.E./B.Tech/B.Sc/M.Sc

Experience

0 Years - 0 Months To 0 Years - 0 Months

Key Requirement for the Position

Job Description
Excellent communication skills,
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn Current Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
Answer incoming calls and respond to customer’s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.




Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support the user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for recent Issues and resolution given.
Complete call logs and reports.

Kryptos has published a position Systems Engineer_ Trainee at CHENNAI.
Qualification-BCA/MCA/B.E./B.Tech/B.Sc/M.Sc.

📌 Systems Engineer Trainee Chennai
🏢 kryptos technologies
📍 Chennai