Job Description

Operational Excellence Team (OET)

Designation

Associate – Operational Excellence

Team

Operational Excellence Team (OET)

Reports To

Reporting Manager / OET Lead

Location

Bangalore

Role Summary

The Associate – Operational Excellence is responsible for tracking probationer training progress, process and sub-process proficiency, and overall skill development across teams. This role acts as the single point of tracking for training effectiveness, external training eligibility, and skill matrix maintenance, enabling data-backed decisions on workforce readiness and capability building.

Key Responsibilities
Probationer Training & Metrics Tracking
Monitor probationers' training progress across assigned processes and sub-processes
Track efficiency and proficiency levels achieved post-training
Maintain a centralized tracker for training status, timelines, and outcomes
Soft Skills Training Tracking
Log attendance for soft skills training sessions
Capture feedback and evaluation scores from trainers and participants
Identify gaps and coordinate scheduling of follow-up/refresher training
External Training Eligibility & Recommendations




Track eligibility criteria for external training programs and certifications
Shortlist and recommend eligible candidates to the reporting manager
Skill Matrix Management
Maintain and update the skill matrix for all team members on an ongoing basis
Flag skill gaps and cross-training needs based on matrix data
Reporting & Analytics
Prepare regular (daily/weekly/monthly) reports on training status, efficiency trends, and skill coverage
Present dashboards and summaries to leadership as needed
Support audits or reviews with accurate training and skill documentation

Skills Required
Solid proficiency in Excel/Google Sheets (pivot tables, dashboards); Power BI/Tableau is a plus
Positive understanding of training processes and performance metrics
High attention to detail and data accuracy
Basic stakeholder coordination and follow-up skills
Solid reporting and presentation skills

Qualification

Graduate (any discipline). Prior experience in L&D; coordination, quality/process teams, or MIS/reporting roles is preferred.

📌 Associate – Operational Excellence Bengaluru
🏢 Insure Pro 2.0
📍 Bengaluru