Job Summary

We are seeking a compassionate, professional, and patient-focused Counsellor to join our healthcare team. The ideal candidate will provide guidance and support to patients and their families, helping them understand treatment plans, address concerns, and maintain a positive healthcare experience throughout their journey.

Key Responsibilities
Counsel patients and their families regarding treatment procedures, recovery expectations, and hospital services.
Build solid relationships with patients to ensure a positive and supportive experience.
Coordinate with doctors, nurses, and other healthcare professionals to facilitate effective patient care.
Address patient concerns, grievances, and queries in a timely and empathetic manner.
Assist patients with admission, discharge, and follow-up processes when required.
Educate patients about treatment options, rehabilitation programs, and post-operative care.
Maintain accurate patient interaction records and reports.
Support hospital outreach programs, patient engagement initiatives, and awareness campaigns.
Ensure confidentiality and compliance with hospital policies and ethical standards.

Required Qualifications




Bachelor's degree in Psychology, Social Work, Healthcare Administration, Counseling, or a related field.
Prior experience in patient counseling, healthcare coordination, customer service, or hospital administration preferred.
Excellent communication and interpersonal skills in English, Hindi, and Punjabi.
Strong problem-solving and conflict-resolution abilities.
Ability to handle sensitive situations with empathy and professionalism.
Proficiency in MS Office and basic computer applications.

Preferred Skills
Knowledge of healthcare services and patient care procedures.
Solid organizational and documentation skills.
Ability to work in a fast-paced hospital environment.
Patient-centric attitude with excellent listening skills.

Job Details
Job Type: Full time
Location: HP Orthocare Hospital, Jalandhar, Punjab
Work Schedule: Day Shift
Experience: 1–3 years preferred (Freshers with excellent communication skills may also apply)

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Counseller Jalandhar
🏢 Sukhmani Diagnocare
📍 Jalandhar