NutriJa Lifesciences is looking for a Customer Support Executive to provide prompt and professional support to customers across multiple sales channels, including our website, Amazon, Flipkart, JioMart, and WhatsApp.

Key Responsibilities
Respond to customer queries via phone, email, WhatsApp, live chat, and marketplace messaging.
Handle order-related inquiries, including order status, shipping, delivery, returns, replacements, and refunds.
Assist customers with product information, usage instructions, and general supplement-related questions (without providing medical advice).
Resolve customer complaints professionally and ensure high customer satisfaction.
Coordinate with logistics, warehouse, and marketplace teams to resolve delivery issues.
Manage Amazon, Flipkart, and other marketplace customer messages within SLA.
Escalate technical or quality-related issues to the concerned department.
Maintain accurate records of customer interactions using CRM or internal systems.
Follow up with customers until issues are fully resolved.

Required Skills




Excellent verbal and written communication in English.
Strong customer handling and problem-solving skills.
Basic computer proficiency (MS Excel, Google Sheets, Email).
Ability to multitask and work in a fast-paced environment.
Positive attitude, patience, and attention to detail.

Preferred Qualifications
Graduate in any discipline.
1–3 years of experience in customer support, e-commerce, or call center.
Experience with Amazon Seller Central, Flipkart Seller Hub, or CRM software is an advantage.

Working Hours
Full-time
6 days a week

Salary
₹12,000–₹20,000 per month (based on experience and performance)

Advantages
Employee discounts on NutriJa products.
Growth opportunities opportunities.
Training on products and customer service.
Supportive and professional work setting.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Nagda
🏢 Nutrija Lifesciences
📍 Nagda