GigaSoft is looking for enthusiastic and technically inclined IT Support Interns to assist our technical team in providing support for websites, software applications & mobile apps. This internship is designed to provide practical exposure to real-world IT support, troubleshooting, customer handling, and software maintenance.

Key Responsibilities

As an IT Support Intern, your responsibilities will include:
Provide Level-1 technical support to clients through phone, email, WhatsApp, and remote sessions.
Assist users in resolving issues related to websites, software applications, and mobile apps.
Escalate unresolved technical issues to the development team.
Perform basic troubleshooting and issue analysis.
Coordinate with developers and project coordinators to ensure timely issue resolution.
Assist in testing websites, software, and mobile applications after bug fixes.
Help in preparing user manuals, FAQs, and support documentation.
Install, configure,



and maintain software applications when required.
Monitor client support requests and maintain proper communication until closure.
Assist in managing user accounts, passwords, and access permissions.
Maintain records of support activities and prepare daily reports.

Skills & Qualifications
Pursuing or recently completed BCA, MCA, B.Tech, B.Sc. (IT/CS), Diploma in Computer Science, or any related qualification.
Basic understanding of computers, operating systems, and networking concepts.
Basic understanding of websites, software applications, and mobile apps.
Valuable communication and customer handling skills.
Ability to troubleshoot technical issues logically.
Solid willingness to learn current technologies.
Self-motivated and responsible.

Pay: ₹6,000.00 - ₹8,000.00 per month

Work Location: In person

📌 It Support Intern Gurugram
🏢 Giga Soft Systems
📍 Gurugram