Key Responsibilities
Provide telephonic and remote support to customers.
Resolve application-related issues and user queries.
Guide users on software features, setup, and usage.
Prepare and analyze reports using MS Excel.
Create documents, letters, and user guides using MS Word.
Maintain records of support tickets and resolutions.
Coordinate with technical teams for issue escalation and resolution.
Conduct basic user training and support sessions.
Required Skills
Valuable knowledge of MS Excel (Formulas, Filters, Pivot Tables, VLOOKUP/XLOOKUP).
Working knowledge of MS Word and Email communication.
Basic understanding of mobile apps and web applications.
Strong communication and customer handling skills.
Positive problem-solving and analytical abilities.
Qualification
SSC / HSC / Graduate.
0–3 years of experience in Customer Support, Application Support, or Technical Support preferred.
Dairy software or ERP experience will be an added advantage.