Guest Services: Greet guests, manage check-ins and check-outs, issue room keys, and handle departures efficiently.
Reservations: Manage room bookings, cancellations, and modifications using Property Management Systems (PMS) like Opera or Cloudbeds.
Communication: Answer phone calls, emails, and direct inquiries to the appropriate department.
Administrative Tasks: Process payments, balance cash reports, and maintain accurate guest records.
Coordination: Liaise with housekeeping and maintenance departments to ensure rooms are ready and guest requests are met.
Information Hub: Provide information about hotel amenities, local attractions, and services.
Safety & Security: Follow hotel security guidelines and assist with emergency situations. [1, 2, 3, 4, 5, 6, 7]

Required Skills and Qualifications
Experience:



Previous experience in a hotel front office or customer service role is often preferred.
Education: A high school diploma is required; a degree in Hospitality or Tourism is advantageous.
Communication: Excellent verbal and written communication skills.
Technical Skills: Proficiency in MS Office and Hotel Property Management Systems.
Competencies: Strong multitasking, problem-solving, and interpersonal skills, with a focus on customer service.

Working Conditions
Flexibility: Willingness to work flexible shifts, including mornings, evenings, weekends, and holidays.
Setting: Rapid-paced setting requiring the ability to stand for long periods.

Pay: ₹8,385.59 - ₹18,182.14 per month

Benefits:
Food provided

Work Location: In person

📌 Front Office Assistant Chennai
🏢 PARK INN BEACH RESORT
📍 Chennai