Date: Jul 24, 2026

Location: Pune, IN

Company: PACCAR

PACCAR Parts

PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

Key Responsibilities:
Advise dealers concerning truck parts order - status and changes, shipping information, product availability, product programs, and pricing policies.
Negotiate vendor availability and lead times based on dealer needs.
Resolve issues pertaining to shipments, expedition and special-order handling while providing a high level of service.
Participate in special projects and continuous improvement initiatives.
Comfortable working in shifts to support U.S. business hours

Knowledge & Skills REQUIRED:
Education Requirements:
Bachelor’s degree is required (Engineering, Business or Related Field)




1+ years of previous experience in a quick-paced, Customer Service environment
Experience in automotive OEM dealership strongly preferred
Robust technical skills and ability to manoeuvre through multiple programs utilizing dual monitors
Domain: Experience in Automotive or Industrial Segment
CRM & Case Management Systems eg: Salesforce, MS Office Suite
Customer experience (CX) certifications would be an added advantage
Must be proficient in English communication

COMPETENCIES AND BEHAVIORS:
Able to work independently and make decisions based on policies and procedures
Excellent verbal and written communication skills
Act with integrity
Solution mindset
Ability to work closely with others in a team setting
Relationship building and de-escalation skills
High attention to details
Demonstrated ability to follow up on tasks until they are brought to closure

Job Segment: CRM, Engineer, Automotive, Engineering, Technology

📌 Dealer Experience Specialist Pune
🏢 PACCAR
📍 Pune