Resolving Customer Complaints: Addressing and resolving customer issues and complaints effectively.
Ensuring Policy Compliance: Making sure that the company's customer service policies are adhered to.
Handling Escalated Issues: Dealing with escalated customer issues and ensuring they are handled appropriately.
Promoting Products and Services: Promoting the company's products, services, and solutions.
Providing Information: Providing customers with information about products or services.
Calculating Quotations: Calculating quotations for products or services.
Arranging Compensations or Reimbursements: Arranging compensations or reimbursements for customers.
Documenting Interactions: Maintaining records of customer interactions.
Monitoring Service Requests:



Monitoring service requests and assigning technicians to appropriate jobs.
Ensuring Timely and Efficient Service: Ensuring the timely and effective delivery of services to customers.
Working with other departments: Collaborating with internal teams (sales, customer service, and warehouse) to ensure smooth operations.
Enhancing Team Dynamics: Contributing to a positive and effective team workplace through soft skills like empathy, leadership, and flexibility.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Service Coordinator Pune
🏢 WideCare Private
📍 Pune