18 Aug
|
DKHKIA
|
Kozhikode
Requirements:
3–7+ years of experience in the automobile industry.
Experience in Customer Experience (CX), CRM, customer relations, or after-sales service.
Solid knowledge of dealership operations (Sales, Service, Body Shop, CRM).
Ability to improve customer satisfaction (CSI) and resolve customer complaints.
Team leadership, coaching, and communication skills.
Proficiency in CRM software and Microsoft Office.
Graduate or MBA preferred.
Key Responsibilities:
Monitor customer satisfaction and CSI scores.
Handle escalated customer complaints and ensure timely resolution.
Train dealership staff on customer experience standards.
Analyze customer feedback and implement improvement plans.
Coordinate with sales and service teams to enhance the customer journey.
Ensure compliance with manufacturer customer experience processes.
Work Location: In person
📌 Cx Manager Kozhikode
🏢 DKHKIA
📍 Kozhikode