18 Aug
|
SarvaKisan
|
Indore
We are looking for a Customer Care Executive to provide prompt and qualified customer support through chat. The role involves resolving customer queries, providing product or service information, handling complaints, and ensuring a positive customer experience while meeting quality and productivity standards.
Key Responsibilities
Respond to customer inquiries via live chat in a timely and professional manner.
Resolve customer issues by identifying the problem and providing appropriate solutions.
Escalate complex issues to the relevant department when necessary.
Maintain accurate records of customer interactions and resolutions.
Meet daily productivity, quality, and response time targets.
Follow company policies, processes, and data privacy guidelines.
Build positive relationships with customers by delivering excellent service.
Stay updated on company products, services, and promotions.
Required Skills
Excellent written communication and typing skills.
Strong problem-solving and analytical abilities.
Positive interpersonal and customer service skills.
Ability to multitask and work in a quick-paced environment.
Basic computer proficiency and familiarity with chat support tools.
Attention to detail and accuracy.
Pay: ₹11,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Customer Care Executive Indore
🏢 SarvaKisan
📍 Indore