Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

Incident Management:
Be the primary point of contact for automation incidents.
Assign and follow up on incidents, ensuring timely and effective resolution.
Collaborate hands-on with the incident team to address and resolve issues.
Ensure that all incidents are documented, tracked, and resolved in accordance with established procedures.
SLA-compliant incident handling with root cause analysis and corrective actions.
Daily reporting of:
Automation runs or Failures (with priority, owner, timestamp)
Resolution actions & ETA
Pending items with assigned owner
Monitoring and testing for automation and platform upgrades.
Communication with business users to keep them informed on status, risks, and resolution plans.

Strategy and Optimization:
Develop and implement a strategy to collect and analyze top failure points in automation processes.
Identify optimization prospects and support the implementation of high-quality fixes to reduce the number of incidents.




Ensure that all fixes are of high quality and do not introduce current issues.
Design and build internal automations to reduce repetitive manual tasks within the support and admin teams.
Provide proof-of-value, track impact (time saved, tickets avoided), and prioritize effort vs. return.
Promote innovation and knowledge sharing among support staff.

Reporting and Communication:
Present daily reports on open items, closed incidents, resolutions, and next steps to ensure stability.
Communicate effectively with internal and external stakeholders to provide updates on incident status and resolution efforts.
Report detailed and insightful automation-related statistics, including program summaries, key performance indicators, and incident trends, to a non-technical audience.
Ensure visibility across all business units on automation performance and plans.
All requests must be managed via ServiceNow.
E

📌 Manager Automation Bengaluru
🏢 Thermo Fisher Scientific
📍 Bengaluru