The Global Monitoring & Operations Engineer/Analyst is responsible for real-time monitoring, incident detection, triage, and coordination across the enterprise application and infrastructure landscape. This role operates within a 24×7 Global Command Center, ensuring high availability, performance, and reliability of business-critical systems including eCommerce, POS, ERP (SAP), and integrations.
The role plays a critical part in proactive issue detection, rapid incident response, and seamless escalation to L2/L3 teams, supporting a follow-the-sun operational model. Focus is on monitoring, triage, and coordination — not deep engineering troubleshooting or root cause ownership.
Real-Time Monitoring & Event Management
Monitor enterprise systems, applications, integrations, and infrastructure using centralized monitoring tools
Track health, availability, and performance of:
DTC and B2B eCommerce platforms and websites
ERP systems (SAP ECC, BW, etc.)
POS systems and retail operations
Integration platforms (APIs, EDI, middleware)




Cloud Infrastructure and Network Infrastructure
Identify anomalies, alerts, and potential incidents in real time
Ensure all critical alerts are acknowledged within defined SLAs
Incident Detection & Triage (L1 Operations)
Perform first-level triage and validation of alerts
Classify incidents based on severity, business impact, and urgency
Execute predefined runbooks and standard operating procedures (SOPs)
Resolve common and repeatable issues where possible
Document diagnostic findings clearly to accelerate L2/L3 resolution
Escalation & Coordination
Escalate incidents to L2 Application Support or L3 Product/Engineering teams as required
Ensure proper documentation and context is provided during escalation
Act as the central coordination point during incidents, ensuring communication across teams
Incident Management & Communication
Create and manage incident tickets in ITSM tools (e.g., ServiceNow

📌 Monitoring Engineer Bengaluru
🏢 Movado Group
📍 Bengaluru