Job Responsibilities

- Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit

- Ensure appointments confirmed are in line with Center head availability

- Manage calls, receive pass on relevant messages to the personnel concerned

- Address patient grievances communicate the same to PX team and CH when needed

- Monitor online reviews communicate negative feedback to PX team and CH

- Handle MIS on a daily basis report to the concerned authority as and when needed

- Ensure Front Office is always a clean safe setting, manages equipment and adhere to SOPs other company norms with integrity towards all stakeholders

- Participating in quality improvement initiatives to ensure better performance and achieve business objectives





- Answer all incoming calls on reception phone promptly and respond to missed calls without delay

- Encourage patients to share their feedback on WhatsApp and improve feedback response rate

- Accurately capture and update all patient information only in the HIS

Requirements

- 1-3 years of relevant experience in the advent field

- Healthcare / Operations / Front End

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Receptionist (Mumbai)
🏢 Indira IVF Hospital
📍 Mumbai