Company Description

Multrix is a leading name in the BPO industry, renowned for providing a wide range of services with efficiency, effectiveness, and care. We specialize in customizable BPO solutions, utilizing the latest technology to meet the unique needs of each business. With a focus on exceptional customer service and a professional support system, Multrix helps streamline operations and improve backend processes. Our comprehensive services include end-to-end business solutions, customer support, sales support, back office support, and technical support.

Role Description

This is a full time in office role for a Tech Support Associate located in Indore. The Tech Support Associate will provide technical support to customers, troubleshoot issues related to desktop computers, and ensure customer satisfaction.



Daily tasks include responding to customer inquiries via chat, email, and voice, assisting with technical issues, and providing solutions quickly and effectively. The role also requires coordinating with other teams to resolve complex problems and maintain service quality.

Qualifications
Technical Support, Troubleshooting skills
Experience with Desktop Computers
Excellent Customer Support skills
Solid Analytical Skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Experience in the BPO industry is a plus
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred

📌 Tech Support Associate Indore
🏢 Multrix
📍 Indore