Looking for a strong Coupa Support Consultant for an AMS engagement. The role requires hands-on expertise in production support, strong business interaction, and the ability to independently resolve complex issues in a highly business-facing retail environment. The candidate is expected to play a critical role in ensuring reliable operations, effective release management, and transparent communication with business stakeholders.

Key Responsibilities

Production Support & Incident Management
Provide L2/L3 support for Coupa modules including Sourcing and Contract Management.
Manage incidents, service requests, and problem tickets ensuring SLA adherence.
Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring issues.
Diagnose system issues and ensure timely resolution with minimal business impact.

Release & Change Management
Support release management activities, including:
Impact assessment of new Coupa features.




Production deployment support.
Clearly explain release changes, new features, and business impact to stakeholders (key expectation based on recent business feedback).
Ensure business readiness before feature rollout (training, communication, alignment).

Required Skills & Experience
5–7 years of experience in Coupa Platform (AMS/Support).
Hands-on experience in:
Coupa Sourcing
Coupa Contracts (CLM)
Procurement / P2P processes
Solid experience in Application Support / AMS delivery model.
Experience with:
Incident management tools (e.g., ServiceNow).
Release management and regression testing.
Strong ability to:
Translate technical changes into business context.
Communicate effectively with business users.

📌 Coupa Support Consultant Noida
🏢 Topcoder
📍 Noida