Role Summary

You will own Zoho CRM accuracy, marketing operations, customer lifecycle workflows, newsletters, estimates, dashboards and reporting. This is an operations role focused on process excellence rather than direct selling.

Key Responsibilities
Own and maintain Zoho CRM with >99% data accuracy.
Manage inbound, outbound and upsell/cross-sell pipelines.
Maintain pipeline hygiene and follow up internally on stalled deals.
Manage Zoho Campaigns and customer newsletters.
Segment mailing lists and monitor campaign performance.
Prepare and send quotations/estimates through CRM.
Maintain reports, dashboards and forecasting.
Identify automation opportunities and document SOPs.
Coordinate with Sales, Marketing, Customer Success,



Finance and Product.

Requirements

Skills
Zoho CRM (preferred)
Zoho Campaigns
CRM administration
Excel/Google Sheets
Reporting & dashboards
Business communication
Process documentation
Analytical mindset
Attention to detail
SaaS experience preferred

Success in First 90 Days
CRM accuracy above 99%
Reliable dashboards
Weekly newsletters executed on time
Standardized CRM processes
Management reporting established
Automation prospects identified

📌 Crm Marketing Operations Executive Noida
🏢 WebBee esolutions
📍 Noida