QA Executive About the Role: We're looking for a QA Executive to review calls handled by our AI (voicebot). You'll listen to these calls, check the accuracy and tone of the AI's responses, score them against a quality checklist, and share clear feedback with the tech team so the AI keeps improving.

Key Responsibilities

- Review AI call recordings and chat transcripts for accuracy, tone, and helpfulness.
- Check whether the AI gave correct information on courses, fees, admissions, and policies.
- Flag errors such as wrong answers, poor tone, missed questions, or incorrect escalations.
- Score each call using a defined QA checklist/rubric.
- Spot recurring patterns in errors and summarize root causes.
- Share structured feedback with the AI/product team to help fix issues.
- Prepare regular quality reports for the team and leadership.




- Track improvement in AI performance over time.

What We're Looking For

- Any graduate; 2-3 years in quality auditing, call monitoring, or customer support (EdTech/BPO background preferred).
- Strong listening and analytical skills, with a sharp eye for detail.
- Excellent english written and verbal skills • Comfortable working with Excel/Google Sheets for tracking and reporting.
- Basic understanding of how chatbots/voicebots work is a plus.

Valuable to Have

- Familiarity with the education/admissions counseling process.
- Proficiency in regional languages, if calls are handled in more than English.

📌 Quality Analyst (Pune)
🏢 The- Connections ITES Business Services
📍 Pune