Job Title: Customer Care Associate Location: Recent Delhi (WFO)

for Inbound Customer Service1.⁠ ⁠Managing large amounts of inbound and outbound calls in a timely manner.2.⁠ ⁠Follow communication “scripts” when handling different topics.3.⁠ ⁠Identify customers’ needs, clarify information, research every issue, and providesolutions and/or alternatives.4.⁠ ⁠Seize prospects to upsell products when they arise.5.⁠ ⁠Build sustainable relationships and engage customers by taking the extra mile.6.⁠ ⁠Keep records of all conversations in our call centre database in a comprehensiblemanner.

7.⁠ ⁠Frequently attend educational seminars to improve knowledge and performance level.8.⁠ ⁠Meet personal/team qualitative and quantitative targets.





Desired Profile

1.⁠ ⁠Previous experience in a customer support role.2.⁠ ⁠Track record of over-achieving quota.3.⁠ ⁠Robust phone and verbal communication skills along with active listening.4.⁠ ⁠Familiarity with CRM systems and practices.5.⁠ ⁠Customer focus and adaptability to different personality types.6.⁠ ⁠Ability to multitask, set priorities and manage time effectively.7.⁠ ⁠High school degreeCompensation:

Fixed compensation + Sales Incentives + incentives from sales competitions

📌 Customer Support Associate New Delhi (India)
🏢 Easy Recruitz
📍 India