Serve as the primary point of contact for customers, providing them with world-class service and support

Handle customer inquiries and complaints in a professional and courteous manner, escalating issues as necessary

Maintain up-to-date knowledge of company products and services, as well as industry trends

Use active listening skills to understand customer needs and provide solutions that address those needs.

Proactively identify opportunities to improve the customer experience and make recommendations to management

Assist customers with product setup and troubleshooting.

Process customer orders and returns in an accurate and effective manner

Update customer records in the company database in a timely and accurate manner

Follow up with customers after purchase to ensure they are satisfied with their experience.

Generate reports on customer satisfaction levels and areas for improvement

Train current customer service representatives on company policies and procedures





Participate in team meetings and contribute to continuous improvement initiatives

Job Types: Full time, Permanent, Fresher

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits
Cell phone reimbursement
Health insurance
Paid time off

Schedule
Day shift

Supplemental Pay
Performance bonus

Work Location: In person

Requirements

Business Development Executive Requirements:

Bachelors/Master’s degree In Energy/Mech Engg/ Electronics/ Electrical Engg/ MBA

Solid knowledge of scientific and technical products.

Attention to details

Excellent interpersonal skills.

Professional and friendly demeanor.

Robust communication skills.

Basic knowledge of computer systems and Office Software.

Benefits

Benefits:
Cell phone reimbursement
Health insurance
Paid time off

Supplemental Pay
Performance bonus

Work Location: In person

📌 Customer Support Engineer Intern Thane
🏢 Vision Mechatronics
📍 Thane