Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
Following up on inquiries and ensuring timely response
Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Providing skilled customer support and resolving queries related to Trips, Fare, Process, Payments
Ensuring a positive and professional approach in all interactions.
Build and nurture strong, collaborative relationships with new and existing customers
Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.

Requirements

Communication Skills: Excellent verbal and written communication skills

Qualification:



12th pass / Graduate (preferred).

Experience: Minimum 1 Year (Freshers can also apply)
Full Time Role - Day Shift Only
Work From Office: Baner, Pune
Multiple Shifts to choose from.

Perks
Growth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development.
Competitive Compensation: Receive salary in line with industry standards.
Career Advancement: Opportunities for upward mobility and career progression within the organization.
Work-Life Balance: Enjoy a structured shift system with a Adaptable weekly off.

📌 Customer Support Executive Pune
🏢 OneWay.Cab
📍 Pune