Job Overview

We are looking for enthusiastic and customer-focused Customer Support Trainees to join our support team. This role is ideal for fresh graduates who want to build a career in customer service, develop communication skills, and gain hands-on experience in handling customer queries and support operations.

Key Responsibilities
Handle customer queries via phone, email, or chat in a qualified manner.
Provide accurate information about products, services, and processes.
Resolve customer issues and escalate complex cases when required.
Maintain customer records and update support tickets regularly.
Follow support guidelines, processes, and quality standards.
Ensure high levels of customer satisfaction and service quality.
Work closely with internal teams to resolve customer concerns.
Learn product knowledge and customer support best practices.

Required Skills & Qualifications




Bachelor’s degree in any discipline (freshers may apply).
Positive verbal and written communication skills.
Basic computer knowledge and ability to use support tools.
Customer-oriented attitude with problem-solving skills.
Ability to work in shifts, if required.
Willingness to learn and adapt in a fast-paced environment.

Good to Have
Internship or part time experience in customer support or service roles.
Familiarity with CRM or ticketing tools.
Basic knowledge of email etiquette and chat support.

What We Offer
Structured training and on-the-job support.
Hands-on experience in customer interaction and service operations.
Career growth opportunities in customer support and operations.
Supportive and team-oriented work environment.

📌 Customer Support Trainee Visakhapatnam Urban
🏢 Spark Nova Tech
📍 Visakhapatnam Urban